Of course the Ram 1500 Longhorn is a great truck...it's the gussied up version of Motor Trends Truck of the Year. But when you can get the discounts afforded at Lee Chrysler and do the dealing in a straight-forward no-nonsense way....that makes for fantastic buying experience. Special kudos to Robert Fickett (salesman extraordinaire), Mitch (I'll make you an offer you can't refuse Sales Manager), and Jay (Git 'R Done in financing). Thanks for all you did for us!
I came in with limited number and they made sure they met those numbers and they got me everything that I wanted. They were all very kind and welcoming! I did not feel pressured to make any decisions. I'm glad I met them!
Bought new tires. They ordered wrong tires. Promised a discount on install & alignment to remedy the situation. Scheduled appointment at 10 AM for install & alignment, car didn't get finished until 5 PM... Dropped off car before 8 AM. Called around 2 PM, they didn't know where the car was... (no kidding) Said they would call me back in a few minutes... No call. Got a ride to dealership, arrived at 3 PM. At the time, they didn't know the status of my car... (no kidding) Service department had to call a second party. Car hadn't even been on the alignment rack yet. Promised discount was not applied when car was ready at 5 PM (30 minutes before they close). No apology, no communication, no customer awareness, very incompetent. They lost my confidence in their dealership. I will never go back for maintenance on my 2012 Dodge Charger. What a shame! A simple update, email, call, text and/or keeping their discount promise would've relieved my frustration and earned my confidence in their customer service. Now, I will have to take my business elsewhere.
Our sales Representative, Robert Fickett, was very professional and helpful as my wife and I came in to purchase a new Cherokee and ended up buying a new Challenger instead. Robert was very knowledgeable about both vehicles.
Robert Fickett is an amazingly knowledgeable and patient sales person. I have not seen car sales people as knowledgeable as Robert since the 80s in Detroit. We had no idea of what vehicle we were interested in. Robert took the time to show us all of the different vehicle that fit our few desires, power seats with back up cam. After looking at most of the new and used vehicles the sales manager gave us an amazing price. A price so low that it beat the used SUV and truck prices and the new vehicle was LOADED. The price was a "deal of the century" truecar.com qualifier (yes, Robert took the time to look it up with us). This is our second car we have purchased from Lee and we will return to Lee whenever we need a vehicle.
A special thanks to Robert Fickett at Lee CDJR! Im absolutely thrilled with my brand new 2015 Dodge Journey!! We have been looking around for quite some time now, and nobody in the My Area seemed to have the selection and pricing like Lee CDJR! Our Salesman Robert was very knowledgable and made us feel confident with our purchase. No pressure sales, I'm sending all my friends and relatives here from now on. These guys know how to do buisness.
Purchased a new car, didn't have any work done but if the service department is as good as the sales it too must be outstanding. Mr Fickett was very knowledgeable about the product he's selling, helped me immensely ***** Joe took my through the paperwork and explained in detail the options available wish I could remember Joe's last name he to deserves a ***** rating
This is our second vehicle purchased from a lee automotive dealership. You cannot find another dealership that goes above and beyond to help get you into a vehicle. I will not buy from anywhere else. Will continue to recommend them to EVERYONE.